FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.

How do I place an order?

First of all, visit our store at Coloryo.

Choose products that you love, then click “Add to cart” and “Check out“.

Then fill in your information and pay.

That’s it! Very easy.

How do you ship?

We ship orders oversea by mail service.

After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving at your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrives in your country.

Which peyment methods are accepted at Coloryo?

We accept Paypal, debit/credit cards and cryptocurrencies.

How long will delivery take?

We ship worldwide and Our shipping time is usually within 7-10 business days to the USA, and 12-15 business days to other countries. However, it may take up to 20 business days to arrive depending on your location and how long it takes to get through customs.

What is your return policy?

We will refund you under these circumstances:

* If the goods are probably damaged
* If your order does not arrive within 45 business days
* The wrong items were sent

I’ve ordered multipile items and not all of them arrived

We generally ship multiple goods in separate packages to avoid any long delays in customs. This means they could arrive at separate times.